Catch the Bus - Are You Up to the Challenge?

Here's what I wrote on the "contact us" section of the rgrta.com website today after a very frustrating morning. True story below. My backpack is intact and so is my arm (though a little sore from being jerked).
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Funny story: My bus broke down, so I hoofed it to the next stop (corner of main and winton). Busses kept whizzing by my stop. I couldn't flag them down. :( I even went so far as standing in the middle of the road, but to no avail. (NOTE: the driver didn't even slow. The impact from the bus hitting my bag almost took me off my feet. If I had been any closer, hospitals and lawyers would have been involved :/)

So, I called the rgrta phone number to figure out where I could catch a bus that would stop. (888-288-377). The schedule option couldn't understand me (odd, I've never had trouble with an automated phone system before.) After 10 minutes looping through the phone system, I decided I'd have to bother an operator.

I called the number above again and hit 0 to get an operator. I was put on hold in the queue and waited. And waited... 20 minutes later, one of the busses actually stopped! I boarded and spoke with the driver. Turns out the other busses were headed for the garage (1100 E Main was displayed)! I figured busses that wouldn't stop would be labeled "Not in Service". Haha!

Is there a flowchart for how to navigate your phone system? It would be great if I could get schedules using the phone's keypad instead of voice because the system just doesn't understand me.

I don't think there are operators though... I've tried dialing several other times today and after 30 mins in the queue each time, I've never reached an operator.